Fraud Prevention Tips for Money Remittance Customers

At Doha Exchange, we care about your security and privacy. We want to make sure that your money reaches its destination safely and accurately. We also need your help to protect yourself from remittance scams and fraud. These are some of the common types of fraud that target money remittance customers, and how you can avoid them:

Government Impersonation Scam


In this type of scam, the fraudster will pretend to be calling you from a government agency, such as the MOI or CID. They may also use fake caller ID or email addresses to look more convincing. They will ask you to provide personal or financial information, such as your national ID, bank card, or OTP. They may claim that there is a problem with your account, a transaction, or a verification process. They may also threaten you with fines, taxes, or legal actions if you don't comply. However, this is a scam. The government will never contact you in this way and ask for money or information.
To avoid this scam, never give your personal or financial information to anyone who claims to be from the government. If you think a call or message could be real, hang up or ignore it and contact the government agency directly using a number or email you know is correct. You can also report any government impersonation scams to The Criminal Investigation Department of the Ministry of Interior. You can contact them through their hotline, +974 66815757, or email cccc@moi.gov.qa.

Advance Fee Scam


In this type of scam, the fraudster will ask you to pay a fee in advance to receive a large sum of money. For example, they may claim that you have won a lottery, inherited a fortune, or been selected for a grant. However, once you pay the fee, the fraudster will disappear, and you will never receive the promised money.
To avoid this scam, never send money in advance to anyone you don't know or trust. Remember, if something sounds too good to be true, it probably is.

Overpayment Scam


In this scenario, the fraudster will send you a cheque or money order for more than the agreed-upon amount and ask you to wire back the difference. For example, they may pretend to be a buyer, a seller, or an employer. However, the check or money order will eventually bounce, leaving you responsible for the loss.
To avoid this scam, never accept overpayments from anyone you don't know or trust. Wait until the cheque or money order clears before sending any money back. If possible, use a secure payment method that offers protection and dispute resolution.

Phishing Scam


In this scenario, the fraudster will send you an email or text message that appears to be from a legitimate money transfer service and ask you to provide personal or financial information. For example, they may claim that there is a problem with your account, a transaction, or a verification process. The fraudster will then use this information for identity theft or other fraudulent activities.
To avoid this scam, never click on links or open attachments from suspicious emails or text messages. Never provide your personal or financial information to anyone you don't know or trust. Always check the sender's address and the website's URL for authenticity. If in doubt, contact the money transfer service directly using their official channels.

Extortion Scam


In this type of scam, the fraudster will threaten you with harm or exposure if you don't send them money. For example, they may claim that they have kidnapped a relative, hacked your device, or recorded a compromising video of you. They may also impersonate law enforcement officials or government agencies and demand payment for fines or taxes.
To avoid this scam, never send money to anyone who is threatening you or your loved ones. Do not engage in explicit video chat or exchange sexually explicit images with strangers. Do not believe any false communication from law enforcement officials or government agencies. Report any extortion attempts to the police and the money transfer service.

How to Report a Scam or Fraud


If you suspect that you have been a victim of a scam or fraud, or if you encounter any suspicious activity, please report it to us immediately. You can contact our customer service team at phone number +974 33285194 or email address customercare@dohaex.com. We will investigate the matter and take appropriate action to protect your funds.
You can also report any scam or fraud to your local police and the relevant authorities.
We hope that this information helps you to stay safe and secure when using our money remittance service. Thank you for choosing Doha Exchange.